Jump to content


Reasonable Returns Policy


4 replies to this topic

#1 Black Grape

    CoolRunner

  • Forum Member
  • PipPip
  • 58 posts
  • Joined: 09-July 05
  • Gender:Male
  • Location:Brighton VIC

Posted 20 July 2007 - 01:33 PM

Can I buy running shoes in Melbourne from a shop with a reasonable returns policy?

I went into 2 branches of Rebel Sport today and tried to buy a pair of Nike Pegasus. As I've not worn these particluar model of shoe before, I asked if I could return them if they were not the right fit. Both store's policy was that shoes could only be returned if wear had been restricted to walking indoors.

I was trying to buy running shoes, how can I tell if they are fit for purpose? I don't want to spend $160 only to find that the shoe causes me pain.

Support our Australian advertisers:

#2 Beki

    veryCoolRunner

  • Forum Member
  • PipPipPip
  • 824 posts
  • Joined: 22-March 06
  • Gender:Female
  • Location:Either the gym or the kitchen

Posted 20 July 2007 - 04:38 PM

Hi Black Grape,

I'm not sure if it's too far for you to travel but you could try Active Feet. They have two stores listed on their site. I have heard lots of good things about them and know of a few people that have returned runners with no problems after finding out they aren't quite right

#3 wobbly man

    1000-club gold-rated CoolRunner

  • Staff
  • PipPipPipPipPip
  • 1,056 posts
  • Joined: 04-August 03
  • Gender:Male
  • Location:Beaumaris, Melbourne

Posted 20 July 2007 - 07:35 PM

You could go to a fun run that the Nike shoe van goes to and trial a pair in a race for free.

The Devil Bend Half/10/5 used to have the van turn up and you could race in any of their range for free.

From memory the Corporate Cup used to have the van too.

#4 azza

    veryCoolRunner

  • Forum Member
  • PipPipPip
  • 773 posts
  • Joined: 27-March 06
  • Gender:Male
  • Location:Darwin, NT

Posted 21 July 2007 - 11:06 PM

I'd vote for Active Feet as well - I've bought quite a few pairs from the Heathmont store, and have 2 friends that have used the Pahran shop and been quite happy. If you buy according to their recommendations, you've got a month to return the shoes if they aren't suitable.

There is also Runners World in Kew (http://www.runnersworld.com.au/) - while I haven't bought runners from them, the couple of times I've gone they've been very helpful, and I'm pretty sure have a returns policy similar to Active Feet.

#5 Black Grape

    CoolRunner

  • Forum Member
  • PipPip
  • 58 posts
  • Joined: 09-July 05
  • Gender:Male
  • Location:Brighton VIC

Posted 22 July 2007 - 10:35 AM

thanks for the recommendations. Active Feet got the sale and will be getting repeat sales. I'm really happy with their service and approach to sales.